1.Who We Are

In this policy, "we", "us", "our", and "the Company" mean ELR Facilities Services, a cleaning and facilities services business based in Edmonton, Alberta. "You" means any person who visits our website, requests a quotation, becomes a client, or otherwise provides personal information to us. We are responsible for the personal information under our control.

2.What Personal Information We Collect

We collect only the personal information we reasonably need to provide our services and operate our business. Depending on how you interact with us, this may include:

• Identity and contact details, such as your name, mailing or service address, email address, and phone number.
• Service information, such as the property or vehicle to be serviced, access instructions, scope of work, and details you provide about the condition of the premises.
• Booking and transaction records, such as quotations, invoices, deposits, payment status, and service history.
• Payment information processed to complete a transaction. Card and banking details are handled by our payment providers; we do not store full card numbers on our own systems.
• Communications, such as messages, emails, and notes exchanged with us, including through our website or client portal.
• Website and technical information, such as pages visited, approximate location, device and browser type, and cookie identifiers, collected automatically when you use our website.
• Photographs of the work area taken for quality control, record keeping, and insurance purposes, as described in our Terms and Conditions of Sale.

3.Why We Collect and Use It

We use personal information for the following purposes:

• To prepare quotations, schedule and deliver our services, and manage bookings.
• To process deposits and payments and to issue invoices and receipts.
• To communicate with you about your booking, respond to enquiries, and provide customer support.
• To keep accurate business, accounting, and tax records as required by law.
• To protect our staff, clients, and property, including through quality-control photographs and incident records.
• To improve our website and services and, where you have agreed, to send you service updates or promotional messages.
• To comply with legal, regulatory, and insurance obligations.

4.Consent

We collect, use, and disclose personal information with your consent, except where the law permits or requires otherwise. Your consent may be express, such as when you request a quotation or book a service, or implied from the circumstances, such as when the purpose would be obvious to a reasonable person. By providing your personal information, requesting a quotation, or using our services, you consent to the collection, use, and disclosure of that information as described in this policy. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us using the details in Section 12. Withdrawing consent may prevent us from providing some or all of our services.

5.When We Share Information

We share personal information only as needed to run our business and deliver our services, and we require those who handle it on our behalf to protect it. We may share information with:

• Service providers who support our operations, such as payment processors, accounting and bookkeeping services, scheduling and customer-management software, and our business systems provider.
• Authorized subcontractors who perform or assist with services, only to the extent needed to complete the work.
• Professional advisors such as insurers, legal counsel, and auditors, where reasonably required.
• Government, regulatory, or law enforcement bodies where we are legally required or permitted to disclose.
• A successor in the event of a sale, merger, or reorganization of our business, subject to appropriate protections.

Some of our service providers may store or process information outside Alberta or Canada. Where that occurs, the information may be subject to the laws of the jurisdiction in which it is held. We take reasonable steps to ensure it remains protected in a manner consistent with this policy.

6.Cookies and Website Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Some cookies are necessary for the website to function; others help us measure and improve performance. You can control or disable cookies through your browser settings, though some features may not work properly if you do. Where required, we will seek your consent for non-essential cookies.

7.How We Protect Your Information

We use reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, use, or disclosure. These measures include restricting access to those who need it, using reputable service providers, and applying appropriate security controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your information and to respond appropriately if an issue arises.

8.How Long We Keep It

We keep personal information only as long as reasonably necessary to fulfil the purposes described in this policy and to meet legal, accounting, tax, and insurance requirements. When information is no longer needed, we take reasonable steps to securely destroy, erase, or anonymize it.

9.Your Rights and Choices

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you and information about how it has been used and disclosed.
• Request correction of information that is inaccurate or incomplete.
• Withdraw consent to further collection, use, or disclosure, subject to legal or contractual limits.
• Opt out of promotional messages at any time using the unsubscribe option or by contacting us.
• Ask questions or raise a concern about how we handle your information.

We will respond to access and correction requests within the timeframes required by applicable law. We may need to verify your identity before acting on a request, and in limited cases the law may allow or require us to decline, in which case we will explain why.

10.Third-Party Links

Our website may contain links to websites operated by others. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version, with its effective date, will always be posted on our website. Material changes take effect when posted, and your continued use of our services or website after that constitutes acceptance of the updated policy.

12.How to Contact Us

If you have questions about this policy, wish to access or correct your information, or want to make a privacy complaint, please contact us:

If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta, which oversees compliance with the Personal Information Protection Act.