1.Definitions and Interpretation

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and the reverse. A reference to writing includes email and electronic acceptance through the Company's online portal.

2.Acceptance and Formation of Contract

A binding Agreement is formed when the Client does any of the following: accepts a Quotation in writing or electronically, signs a work order, pays a deposit or any part of the price, or otherwise instructs the Company to proceed and permits the Company access to perform the Services. The Client's own purchase terms, standard conditions, or documents do not apply and are expressly excluded, even if submitted after these terms, unless the Company agrees to them in writing signed by an authorized representative.

3.Quotations and Pricing

• Quotations are based on the information, photographs, and access details supplied by the Client and on the assumption that the Premises are in the condition represented.
• Quotations are valid for the period stated on the Quotation or, if none is stated, for thirty (30) days from the date of issue.
• All prices are in Canadian dollars and are exclusive of GST and any other applicable taxes, which are added at the rate in force at the time of invoicing.
• If actual site conditions differ materially from those represented, or if the scope changes at the Client's request, the Company may revise the price after notifying the Client, and any additional chargeable work will proceed only with the Client's authorization.
• Quotations for optional or conditional treatments are estimates only and are charged when the relevant work is performed and authorized.

4.Deposits, Payment, and Late Payment

• A deposit as stated on the Quotation, typically twenty-five percent (25%) of the total, is required to confirm a booking and reserve the scheduled service time. The booking is not secured until the deposit is received.
• Unless otherwise stated in writing, the balance is due upon completion of the Services.
• Payment may be made by the methods identified by the Company, including Interac e-Transfer and the Company's secure online invoice payment link.
• Deposits are applied against the total price. Where a booking is cancelled by the Client within the notice window in Section 5, the deposit is handled as set out in that section.
• Invoices are payable within fifteen (15) days of the invoice date unless another period is stated on the invoice or Quotation.
• Overdue amounts bear interest at one and one-half percent (1.5%) per month, being eighteen percent (18%) per year, calculated from the due date until paid in full, to the extent permitted by law.
• The Client is responsible for all reasonable costs of collection, including legal fees on a solicitor and own client basis and any third-party collection agency charges.
• The Company may suspend Services or withhold future bookings while any amount remains overdue.
• The Client may not withhold or set off any amount on account of an alleged deficiency without first following the concerns process in Section 12.

5.Scheduling, Cancellation, and Access

• The Client must provide safe and unobstructed access to the Premises at the scheduled time, along with electricity and hot and cold water where required for the Services.
• Cancellations or rescheduling requests must be made at least forty-eight (48) hours before the scheduled start time. Cancellations made with less notice, or failure to provide access at the scheduled time, may result in forfeiture of the deposit and a charge for reasonable costs incurred.
• If the Company's team arrives and cannot begin or complete the Services because access, power, water, or safe conditions are not available, the Company may treat this as a late cancellation and charge accordingly.
• The Company may reschedule where weather, equipment failure, illness, safety concerns, or other causes beyond its reasonable control prevent safe or effective performance, and will make reasonable efforts to offer the earliest alternative time.

6.Scope of Services and Client Responsibilities

The Company will perform only the Services described in the Quotation. Anything not expressly included is excluded. The Client is responsible for the following before and during the Services:

• Removing or securing cash, jewellery, valuables, confidential documents, firearms, medication, and fragile, sentimental, or irreplaceable items from the working area.
• Advising the Company in writing of any known hazards, fragile surfaces, delicate materials, pre-existing damage, defective fixtures, pets, alarm systems, or special-care items before work begins.
• Ensuring that any surface, material, fabric, or finish requiring special handling is identified in advance, since the Company cannot be responsible for damage to unmarked delicate or non-standard materials.
• Providing authorization before any optional or additional Service is performed.

7.Results, Cleaning Limitations, and No Guarantee of Specific Outcome

The Company performs the Services with reasonable skill and care to a professional standard. Cleaning and extraction are intended to substantially improve cleanliness, freshness, and appearance. The Client acknowledges that the following outcomes cannot be guaranteed and are not defects in the Services:

• Complete removal of permanent or set-in stains, discolouration, dye transfer, watermarks, rust, or bleaching.
• Removal of odours arising from structural, material, pet, smoke, or moisture contamination that cannot reasonably be addressed by standard cleaning.
• Reversal of pre-existing wear, fading, burns, pile distortion, delamination, shrinkage, or damage present before the Services.
• Outcomes on materials that are aged, worn, improperly installed, previously damaged, or manufactured without colourfastness or cleanability.

8.Exclusions and Conditions Requiring Specialized Work

Unless separately assessed, quoted, and agreed in writing, the Services do not include and the Company is not responsible for the following:

• Biohazard remediation, blood or bodily-fluid cleanup beyond ordinary surface cleaning, needles, sharps, or drug paraphernalia.
• Mould remediation, pest or insect infestation, bedbug treatment, or hazardous or unknown chemical substances.
• Structural cleaning or restoration, permanent stain removal, and furniture, mattress, or upholstery restoration.
• Moving of heavy furniture or appliances where doing so creates a risk of injury or property damage.
• Repairs or replacement of damaged, worn, or defective property, and offsite waste hauling or municipal disposal.

If an undisclosed or unexpected condition is discovered that materially changes the required scope or presents a hazard, the Company may pause work on the affected area and contact the Client before any additional chargeable work proceeds.

9.Property, Damage, and Reporting Window

• The Company takes reasonable care while performing the Services. The Client must inspect the Premises promptly after completion.
• Any claim of damage or loss allegedly caused by the Company must be reported in writing within forty-eight (48) hours of completion of the Services, with reasonable detail and supporting photographs, so that the Company has a fair opportunity to inspect and investigate.
• Claims not reported within this window are waived, because delay prevents the Company from verifying the condition and cause.
• The Company is not responsible for pre-existing damage, ordinary wear, or damage to items that were fragile, defective, improperly secured, or not disclosed under Section 6.
• Where the Company is responsible for verified damage, its obligation is limited to repair, or reasonable cost of repair or replacement of the affected item at its depreciated value, at the Company's option, and is subject to the overall limit in Section 10.

10.Limitation of Liability

To the maximum extent permitted by law, the total aggregate liability of the Company to the Client arising out of or in connection with the Services and the Agreement, whether in contract, tort including negligence, statute, or otherwise, is limited to the total amount actually paid by the Client to the Company for the specific Services giving rise to the claim.

• The Company is not liable for indirect, incidental, special, consequential, or economic loss, including loss of profit, loss of revenue, loss of business, loss of use, loss of opportunity, or loss of anticipated savings, however arising.
• The Company is not liable for loss or damage caused wholly or partly by the Client's breach of its obligations, by inaccurate or incomplete information supplied by the Client, or by the inherent condition of the materials or Premises.
• Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by the Company's negligence, for fraud or fraudulent misrepresentation, or for any other liability that Alberta law does not permit to be limited. Where any part of this section is found unenforceable, the remainder continues to apply, and the limitation applies to the greatest extent the law allows.

11.Indemnity

The Client agrees to indemnify and hold harmless the Company from and against any claims, demands, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or connected with the Client's breach of these terms, the Client's failure to disclose hazards or delicate materials, inaccurate information supplied by the Client, injury or damage caused by conditions at the Premises that were within the Client's control, or any third-party claim arising from the Client's acts or omissions. This indemnity does not apply to the extent a loss is caused by the Company's own negligence or wilful misconduct.

12.Concerns, Re-Service, and Quality

• The Company applies a quality-control process and wants the Client to be satisfied. If the Client believes an area within the agreed scope was not cleaned to a reasonable professional standard, the Client must notify the Company in writing within forty-eight (48) hours of completion.
• The Company's first remedy is the right to return and re-service the affected area within the original scope at no additional charge, provided access is granted promptly.
• This re-service remedy is the Client's primary remedy for scope-quality concerns and does not apply to outcomes excluded under Sections 7 and 8.

13.Photographs and Reference Use

The Company may take before-and-after photographs of the work area for quality control, record keeping, and insurance purposes. The Company will not publish images that identify the Client, the Client's premises, or any individual for marketing without the Client's consent. The Client may opt out of any promotional use by notifying the Company in writing.

14.Insurance and Subcontractors

The Company maintains commercial general liability insurance appropriate to its operations. The Company may engage vetted subcontractors to perform or assist with the Services and remains responsible for Services performed on its behalf, subject to these terms, including the limitation of liability in Section 10.

15.Health, Safety, and Right to Refuse

The Company may decline to begin or continue work, without penalty to the Company, where conditions present a risk to the health or safety of its personnel, including hazardous substances, aggressive animals, threats, harassment, unsafe structures, or unsanitary conditions beyond the agreed scope. Where work is declined for such reasons after arrival, the Company may charge for reasonable costs incurred and any applicable cancellation amount.

16.Force Majeure

The Company is not liable for delay or failure to perform caused by events beyond its reasonable control, including severe weather, fire, flood, power or water outage, illness or labour disruption, supply failure, government action, or emergency. The Company will make reasonable efforts to reschedule affected Services.

17.Privacy

The Company collects and uses personal information only to provide the Services, process payments, and communicate with the Client, in accordance with applicable Alberta and Canadian privacy law. The Company does not sell personal information.

18.Intellectual Property and Confidentiality

Quotations, checklists, methods, and materials created by the Company remain its property. Each party will keep confidential the non-public business information of the other that it learns through the Agreement and use it only to perform or receive the Services.

19.Assignment and Third Parties

The Client may not assign the Agreement without the Company's written consent. The Company may assign or subcontract its rights and obligations. Except for the Company's owners, officers, employees, agents, and subcontractors, who may rely on the protections in these terms, no third party has rights under the Agreement.

20.Entire Agreement, Severability, and Waiver

• The accepted Quotation and these terms form the entire Agreement and replace any prior discussions or representations not recorded in writing.
• If any provision is found invalid or unenforceable, it is severed and the remaining provisions continue in full force.
• A failure or delay by the Company in enforcing any provision is not a waiver of its right to do so later.
• The provisions that by their nature should survive completion or termination, including Sections 4, 9, 10, 11, 17, and 18, continue to apply.

21.Governing Law and Jurisdiction

The Agreement and these terms are governed by the laws of the Province of Alberta and the laws of Canada applicable in Alberta. The parties submit to the exclusive jurisdiction of the courts of the Province of Alberta, and the Client agrees that any proceeding will be brought in those courts.